Returns & Refunds
You are welcome to return any merchandise purchased from Rowan & Finch within 30 days of receipt, regardless of your reason. The present page details the requisite standards, the procedure to follow, the allocation of carriage expenses, and the timeframe for your reimbursement.
- Return window
- 30 days from delivery
- Return shipping
- Borne by our house for defective or erroneous items, and assumed by the purchaser upon a change of preference
- Refund time
- 3 to 10 business days following our receipt of the parcel
- Refund method
- Reimbursed via the original method of payment
1. Conditions
Items are eligible for return within exactly 30 days from delivery. Products must remain entirely unused, in original retail condition, inside complete undamaged packaging, with all hygiene stickers, labels, and tamper-evident seals intact.
2. The procedure for returning your parcel
- Contact customer support at [email protected] with your UK order number and item details to request a return.
- Receive your Return Merchandise Authorization (RMA) reference and official UK return depot address.
- Pack the unsealed, intact items securely inside sturdy outer packaging alongside the issued RMA documentation.
- Receive your refund via your original bank account within 3 to 10 business days after the returned goods successfully clear our depot inspection.
3. Who pays return shipping
Should an item prove defective, impaired, or incorrectly fulfilled, our house bears the expense by providing a prepaid voucher or arranging courier collection. If you merely alter your preference, carriage charges fall to your account, with no supplementary deductions.
4. Refund timing and method
Reimbursement is authorized within 3 business days once the article passes examination. Purchases made by cash on delivery are remitted by bank transfer to the account you designate, whereas orders paid by bank transfer revert to the originating account. Financial institutions typically credit funds within 1 to 5 business days.
5. Protocols applicable to specific circumstances
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Appropriate item dispatched, incorrect parcel collected | None |
| Parcel lost | Replacement consignment or entire reimbursement following formal courier tracing | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the purchase price of the article | Return shipping only |
6. Exchanges
Should you wish to select an alternate size, variant, or preparation, please observe our return steps and enter a separate purchase; we shall credit the returned item promptly upon arrival. Where an exchange arises from our own error, the replacement parcel will be dispatched without delivery charges.
7. Cancelling an order
A customer may revoke an order without cost prior to its dispatch from our premises. Please notify [email protected] specifying the relevant order reference. Once dispatch has taken place, our standard return procedure will apply.
8. Questions about this policy
Please write to [email protected] or contact +44 1224 784 905 during Mon-Thu 10:00-19:15, Fri 10:00-17:30, Sat 09:45-13:30. We attend to every inquiry within one business day.
- Merchant
- Rowan & Finch Wellness Ltd.
- Registered address
- 42 Carden Place, Aberdeen, AB10 1UP, United Kingdom
- [email protected]
- Phone
- +44 1224 784 905
- Working hours
- Mon-Thu 10:00-19:15, Fri 10:00-17:30, Sat 09:45-13:30
- Registration
- Company No. 13621428