Delivery & Payment
Rowan & Finch Wellness Ltd. provides dependable delivery across the United Kingdom for our curated wellness journals, lifestyle guides, and daily nutritional routine resources. Every dispatch is handled with strict quality control to support your balanced daily routine promptly and securely.
- Processing time
- Despatched the same day for purchases placed prior to 12:00, or on the succeeding business day
- Delivery time
- 2-3 business days
- Delivery cost
- Starting from £3.95; complimentary for values exceeding £45.00
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD UK Next Day Parcel Service | 1-2 business days | £5.95 |
Transit estimates represent working days following departure. Deliveries to more remote districts may require 1-2 additional business days.
3. Order processing
Orders recorded before 12:00 on a normal business day depart that very day. Orders submitted past this deadline, on weekends, or during official holidays are dispatched the following working day. You will receive a confirmation message containing your assigned order reference as soon as your request is received.
All lifestyle guides, wellness planners, and sealed pantry wellness goods are enclosed in tamper-evident moisture barriers, reinforced with impact-resistant recyclable corrugated cardboard, and secured with reinforced sealing tape to protect against transit stress.
4. Tracking your parcel
Upon dispatch, an automated notification containing your carrier tracking number is generated and sent via email or SMS, enabling real-time consignment monitoring through the carrier portal.
5. Lost or delayed parcel
Should your tracking record remain stagnant for 5 business days, please inform our team at [email protected] with your order reference. We will open an inquiry with the carrier and provide either a replacement shipment or a complete refund, per your instruction, within 10 business days of the report.
6. Damaged on arrival
Inspect the outer carton immediately upon arrival from the courier. If transit damage has breached the protective packaging, photograph the outer box and interior contents within 48 hours, keep all packing materials, and forward the evidence to our support desk for an immediate replacement arrangement.
7. Payment methods
We gladly accept Cash on delivery, Bank transfer. Our house will never solicit card numbers or personal banking credentials by email or telephone.
8. Delivery outside United Kingdom
Our house delivers to designated destinations. Transportation charges and anticipated schedules for each territory are displayed at checkout prior to settlement. Any customs duties or import taxes remain the responsibility of the recipient.
9. Questions about this policy
Please write to [email protected] or contact +44 1224 784 905 during Mon-Thu 10:00-19:15, Fri 10:00-17:30, Sat 09:45-13:30. We attend to every inquiry within one business day.
- Merchant
- Rowan & Finch Wellness Ltd.
- Registered address
- 42 Carden Place, Aberdeen, AB10 1UP, United Kingdom
- [email protected]
- Phone
- +44 1224 784 905
- Working hours
- Mon-Thu 10:00-19:15, Fri 10:00-17:30, Sat 09:45-13:30
- Registration
- Company No. 13621428