Privacy Policy
Rowan & Finch Wellness Ltd. ("Rowan & Finch") serves as data controller for all personal records gathered across rowanfinch.info. The present notice outlines the categories of data collected, our legitimate purposes, retention periods, authorized recipients, and the statutory rights available to you.
1. Who is responsible
Rowan & Finch Wellness Ltd., residing at 42 Carden Place, Aberdeen, AB10 1UP, United Kingdom. Enquiries regarding data governance may be directed to [email protected].
2. Legal framework
All personal details are treated strictly in accordance with UK GDPR and the Data Protection Act 2018 alongside applicable regulations within United Kingdom. In the event of any divergence between this policy and governing statute, statutory law shall govern.
3. What we collect
Upon the placement of an order, we obtain only the particulars requisite for fulfillment: full name, delivery address, electronic mail address, telephone number, and the specified products. Payment card credentials are never collected or retained on this platform. During ordinary browsing, technical data, including IP address, browser type, and visited pages, is recorded via the cookies detailed herein.
- Customer contact and shipping details including legal name, postal address, email address, and UK telephone number.
- Transaction and purchase history, containing order references, item selections, and chosen delivery options.
- Technical telemetry and device diagnostics, including IP address, operating system, and browser metadata collected during website interactions.
- Customer support communications, return records, and submitted correspondence logs.
4. Why we use it
- To manage and dispatch client orders, as well as to administer returned merchandise.
- To respond to your inquiries and convey timely notifications regarding your purchases.
- To maintain the security of our platform and assess visitor usage patterns.
- To deliver periodic news and offerings strictly upon your subscription, with an option to revoke consent included in each dispatch.
6. Parties to whom information is disclosed
Designated logistics partners receive necessary delivery addresses and contact information. Payment entities obtain the data strictly required to clear transactions. Platform hosts and statistical service providers manage records under rigorous contractual agreements. We do not sell personal information under any circumstance.
Rowan & Finch Wellness Ltd. does not sell, trade, or rent personal data to third parties. All consumer information is processed strictly to fulfil store purchase agreements, process deliveries, and comply with the data protection laws of the United Kingdom.
7. Duration of data retention
Transaction records are conserved for the duration prescribed by statutory bookkeeping requirements, after which they are expunged. Client profile details remain on file until you request closure of the account. Analytical metrics are preserved for 14 months.
8. Your rights
Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, UK residents maintain statutory rights to access personal records, rectify inaccuracies, request data erasure, restrict processing, and obtain secure data portability through our designated privacy contact.
9. Security
Rowan & Finch Wellness Ltd. does not process, store, or transmit payment card data. Our store operates exclusively via Cash on Delivery (paid directly to the courier upon delivery without surcharge) and Direct Bank Transfer (settled directly via your UK banking institution).
10. Questions about this policy
Please write to [email protected] or contact +44 1224 784 905 during Mon-Thu 10:00-19:15, Fri 10:00-17:30, Sat 09:45-13:30. We attend to every inquiry within one business day.
- Merchant
- Rowan & Finch Wellness Ltd.
- Registered address
- 42 Carden Place, Aberdeen, AB10 1UP, United Kingdom
- [email protected]
- Phone
- +44 1224 784 905
- Working hours
- Mon-Thu 10:00-19:15, Fri 10:00-17:30, Sat 09:45-13:30
- Registration
- Company No. 13621428